To place an order, simply browse our selection of luxury chocolates, and other confectionery products on our website at www.aluvachocolates.co.uk, select the products you would like to purchase, and follow the checkout process. You will have the opportunity to review your order before finalising your purchase.

 

Your order is not confirmed until we send you a Dispatch Confirmation email. This will confirm that we have accepted and processed your order, and it will contain important details such as the items purchased, pricing, and estimated delivery date.

 

You can cancel your order within 14 days of receiving your goods, in accordance with consumer protection laws. To do so, please contact us at aluvachocolates@mail.com. If your order has already been dispatched, it may not be eligible for cancellation. Please refer to our Delivery and Returns Policy.

 

Currently, we only offer delivery within the UK. We don’t ship consumer orders internationally due to legal and logistical restrictions. For international trade orders, please contact us at aluvachocolates@mail.com.

 

No. None of our products are suitable for individuals with nut allergies. Our products either contain nuts and/or are made in an environment that handles nuts, and we cannot guarantee that any of our products are free from nut traces. We strongly advise that you do not purchase our products if you or the recipient has a nut allergy. By purchasing our products you acknowledge and accept that our products contain nuts or traces of nuts.

 

All of our products are suitable for a Halal diet, in line with our branding and product standards. Some of our products are also suitable for Vegetarians and Vegans. All our sweets are either HMC halal certified or suitable for a Vegetarian or Vegan diet. We recommend checking the specific product information on our website for dietary suitability, or feel free to get in touch with us at aluvachocolates@mail.com for further clarification on any of our products.

 

In the rare event that an incorrect price is displayed on our website, we will contact you as soon as possible. You will have the option to either cancel the order or proceed with the corrected price.

 

Delivery times will vary based on your location and the delivery method selected during checkout. We will provide an estimated delivery date when you receive your Dispatch Confirmation email. Please note, delivery times are not guaranteed and may be affected by unforeseen circumstances.

 

You may return your order within 14 days of receipt if the goods are in their original, unopened condition. Please note, we do not accept returns on opened, perishable, made-to-order, or bespoke items. Please note all products in the Ornamental range are made-to-order and therefore non-refundable.  If your item is faulty or damaged, we will arrange a return and offer a full refund or replacement. Return shipping costs are at the customer’s expense. Please refer to our Delivery and Returns Policy.

 

For any enquiries, you can reach us via email at aluvachocolates@mail.com, or you can contact us through the Contact Us section on our website. For urgent matters, please call or message us at +44 7825 402721.

 

Yes, we offer bespoke services where you can personalise chocolates, packaging, or other products to meet your specific needs. To place a bespoke order, please contact us at aluvachocolates@mail.com or use the Information Request Form on the Bespoke page. You can also consult our Bespoke page for inspiration and ideas on how to customise your order.

 

Please note that minimum lead times apply to all bespoke orders, and hire charges may be applicable for certain products or display services. Minimum order quantities may apply to certain bespoke products. These charges and requirements will be communicated to you during the ordering process, and we will provide a quote based on your requirements.

 

Yes, we offer corporate wholesale and private-label services for businesses looking to personalise or resell our luxury chocolates. Whether you’re looking for branded gifts for your clients or products to sell under your own label, we are happy to help. Please get in touch with us at aluvachocolates@mail.com to discuss your specific needs and learn more about our pricing and options.

 

We take your privacy seriously and process all personal information in accordance with our Privacy Policy. By placing an order, you consent to the collection and use of your data as outlined in our Privacy Policy and Terms & Conditions.

 

If you receive damaged or faulty goods, please notify us as soon as possible at aluvachocolates@mail.com. We will arrange for a return and provide a full refund or replacement as appropriate.

 

Yes, you must be at least 18 years of age to purchase goods from our website.

 

Once your order has been dispatched, you will receive a Dispatch Confirmation email that includes tracking information if available. You can use this information to track the status of your delivery.

 

We welcome feedback and take any complaints seriously. If you have an issue with your order, please contact us at aluvachocolates@mail.com. We will do our best to resolve the matter promptly.

 

Please note that all products are subject to availability. Additionally, variations in colour or selection may occur depending on availability. If a particular item is out of stock or unavailable, we will inform you promptly and offer alternatives for material differences, as applicable.